How It Works
┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐
│ Phone Call │────▶│ AI Agent │────▶│ Your API │
│ Comes In │ │ (Staffify) │ │ (CRM, ERP) │
└─────────────────┘ └─────────────────┘ └─────────────────┘Step-by-Step Flow
- You configurean API connection to your system (once)
- You define actions(API endpoints) the AI can call
- You assign actionsto specific AI agents
- During calls, the AI automatically calls these actions when relevant
- Results are usedto personalize the conversation
Example Conversation
Caller:"Hi, I'd like to check my account balance."
"I found your account. For security, can you confirm your date of birth?"
Caller:"May 20th, 1990"
"Thank you Sarah! Your current balance is $542.00. Is there anything else I can help you with?"