Variable Substitution
Available Variables
| Variable | Description | Example Value |
|---|---|---|
| {{caller_phone}} | Customer's phone number | "+15551234567" |
| {{employee_id}} | AI agent handling the call | "123" |
| {{call_id}} | Unique identifier for this call | "call_abc123" |
| {{parameter_name}} | Any parameter name you define in Step 3 | "John Smith" |
| {{action_name.field}} | Result from a previous action in the same call | "TKT-4521" |