Quick Start

Go to Tools → Webhooks in your dashboard and click Create Endpoint. Enter your server URL, give it a name, and select the events you want to receive.

After creation, you'll see your webhook secret once. Copy it and store it securely. You'll need it to verify incoming webhook signatures.

Every webhook delivery sends a JSON payload in this envelope format:

{
  "id": "wh_a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "event": "ticket.created",
  "timestamp": "2026-02-22T12:00:00.000Z",
  "data": {
    "ticketId": 42,
    "ticketNumber": "TKT-001234",
    "customerName": "John Smith",
    "issue": "Billing question",
    "priority": "medium",
    "source": "call"
  }
}